The ecommerce market reached a whole new level in 2021 because of the effects of lockdowns. More people have started shopping online than ever before.

Even before that, expectations for the quality of customer service were high. Now that everyone had to go online, the competition is even fiercer.

To grow your ecommerce business in 2021, you will need to improve your customer service so that customers find it fun and efficient to shop with you.

Here are a few customer service hacks to help you grow revenue and customer retention.

Social media is an inseparable part of any ecommerce marketing strategy. But Facebook, Instagram, and Pinterest are the bare minimum.

Every brand’s there and it’s not a competitive advantage. Reaching your ideal customers on niche social media platforms they love is way better – no matter if it’s organic presence or paid.

We researched some niche social media that can be used for marketing your ecommerce business and even added ideas for each one specifically.

In March 2020, our lives changed forever. The coronavirus hit some businesses and gave an unexpected boost to others.

Many businesses had to go online for the first time. Others had to change their delivery methods to keep up with demand.

So how did we, and how do we continue to navigate our way through some of the most challenging times in recent history?

Below are some basic strategies that we saw brands employ during this weird year to stay afloat.

The right product categorization helps you with remarketing later. When you categorize your products thoughtfully, you are able to draw insights from people’s shopping behavior and use it for engaging remarketing campaigns after.

What categories people shop says tons about their needs and wants, and makes segmentation so much easier and relevant. This type of product insight takes you a big step ahead in knowing your customers and their motivations for shopping.

Social media marketing is indispensable in ecommerce, but which platforms to focus on heavily depends on your target market.

While older generations are on long-established platforms like Facebook, for Gen Z, TikTok is the place to be. So if they’re your brand’s target audience, you should be on there, too.

Here, we explore how to make use of TikTok for ecommerce marketing and what are the best practices to build your TikTok following. And videos there might only be 1 minute long, but there are many strategies you can use to optimize that time.

In the past 12 months, we have seen a meteoric growth of online shopping.

This Covid19-driven 12 months of nesting forcibly changed consumer habits. The unparalleled demand generated was (and still is) a golden opportunity for ecommerce.

At the same time, a massive amount of new shops opened and are still opening online every day. Some are offline businesses pushed online as a way to survive. Others saw the situation as an opportunity.