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7 Ways to use customer service to increase loyalty

Customer loyalty is critical to the bottom line of any business, especially those with a direct-to-consumer business model, which are built on their customer relationships. The interactions your buyers have with customer service have a major impact on their loyalty to your brand.

These are the 7 essential ingredients of customer service that wins long-term customer loyalty.

7 Ways to promote a new product in ecommerce

Do you wonder what creative campaign to run every time you launch a new product? Do you find your regular marketing efforts not enough for promoting a new product? We know you want to make a splash. You want to create buzz around your newest release. Here are our ideas how to promote your new product to attract old and new customers.

Triggered emails in ecommerce: driving sales on autopilot

In ecommerce, email marketing is the easiest and cheapest way to continuously engage your customers and drive repeat sales. To stand out in their inbox, though, your emails need to be timely and relevant. How to achieve that? Send emails in response to customer’s action, not just because. Use customer behavior as email triggers.

Triggered emails are always just in time and meaningful – the offers are customized and the customer understands why they get this email now. Depending on your ecommerce CRM and email marketing tool, you should be able to use all kinds of event-based and metric email triggers:

  • A customer places/ cancels/ gets refunded for an order
  • A customer uses a coupon/ reads a blog article/ abandons cart/ browses without buying
  • A customer hits a milestone in order value/ number
  • And more customer actions.

Here are some of the most useful ecommerce email triggers to use, the behavior based segmentation to do and the triggered email campaigns to set up with them.

Psychology of color: What different colors mean in marketing

To use color for your marketing goals, you need to understand how color works. Colors mean various things so choosing the right one for your visual, email, etc. that says what you mean can be tricky.

Psychology of color or color symbolism is how colors play on our subconsciousness to trigger certain associations. It is especially important in ecommerce, which heavily depends on visual branding. 85% of people’s buying decisions are influenced by color. This is because they can only see, but not touch or smell or your products. That’s why you should watch the meaning of colors in marketing when creating your visual branding.

We’ll explore the common associations colors trigger so you can find the right colors to use to convey the traits you want your brand to be associated with. Making customers feel or think of s certain thing is called emotional branding. You might already have your logo in certain colors, but you can design your marketing visuals (emails, ads, packaging, collateral, social media images, etc.) and website in colors that make the right impression on potential customers.

We’ll also look at how cross-cultural perceptions of color differ so you use the right colors for your target audience to get the intended idea.

Localizing email: Tailor your email marketing by location

Customer retention is becoming more and more important as world events put brakes on expansions and marketing budgets. Your ecommerce brand probably also is having a hard time growing in new customers when people are watching their wallets more carefully. You’ve heard our mantra before and now it’s more relevant than ever: finding new and exciting ways to engage your existing customers and drive repeat orders is key to your ecommerce store’s financial stability.

Omnichannel ecommerce and retail in 2020

Omnichannel retailers nowadays aim to provide one streamlined experience for their customers. An omnichannel strategy gives retailers the chance to weave conversion opportunities everywhere – which is where their customers are these days.

We’ve all seen a rapid transformation in ecommerce over the last few years. As technology constantly evolves, so does the potential to keep growing and being in more spaces as a retailer – spaces that were not even there just five years ago. If any year has shown us the importance of bringing your brand online, it’s 2020. As you take your brand digital and start taking up more spaces both offline and online, how do you ensure you’re doing it right?

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