How to use ecommerce CRM to improve your SEO ranking

Does your ecommerce CRM help you improve your SEO? CRM is mostly thought of as a tool to manage leads, get sales, improve retention, and cross-sell, but SEO?

Yes, the capabilities of your CRM can improve your rankings as well. SEO is an important driver of free traffic to your ecommerce site for many businesses, and we will discuss here how we can improve SEO via data available in CRM. 

4 Customer service hacks to grow your ecommerce business in 2021

The ecommerce market reached a whole new level in 2021 because of the effects of lockdowns. More people have started shopping online than ever before.

Even before that, expectations for the quality of customer service were high. Now that everyone had to go online, the competition is even fiercer.

To grow your ecommerce business in 2021, you will need to improve your customer service so that customers find it fun and efficient to shop with you.

Here are a few customer service hacks to help you grow revenue and customer retention.

Tips for brands navigating online and offline in the pandemic and beyond

In March 2020, our lives changed forever. The coronavirus hit some businesses and gave an unexpected boost to others.

Many businesses had to go online for the first time. Others had to change their delivery methods to keep up with demand.

So how did we, and how do we continue to navigate our way through some of the most challenging times in recent history?

Below are some basic strategies that we saw brands employ during this weird year to stay afloat.

The pros and cons of using retargeting

Retargeting is a powerful tool in the ecommerce marketer’s toolbox, but it isn’t always effective. Here’s an examination of the pros and cons, detailing how you can get it right.

Online lead generation was absolutely essential for modern businesses before the advent of the COVID-19 pandemic forced so many companies to suspend their brick-and-mortar operations and rely entirely on the internet. Since then, competition has gone mad.

This means going beyond the widespread scattergun approach to marketing. When you advertise, you need to use careful targeting that factors in the intended audience — but you often need multiple brand touchpoints before you can convince someone to pay attention.

Given the intense pace of the online world, how can you count on getting those opportunities? The truth is that you can’t, which is why so many companies rely on retargeting for their advertising campaigns.

It’s often talked about as remarketing, and that’s somewhat accurate, though they’re technically distinct: retargeting is a form of remarketing.

10 Common ecommerce SEO mistakes: The definitive guide

With the rise of ecommerce stores over the last few years, consumers have started using search as a critical tool to research products before buying. In 2019, Google reported that a whopping 84% of Americans are shopping at any given time and in up to six categories.

Search is where most of your customers will look for you. If you are not showing up in search listings, how will they find you?

Sure, you can reach people through other channels, but the majority start googling for products. That’s why you need to prioritize your ecommerce SEO.

How to go viral in ecommerce

A viral campaign that makes headlines is the dream of many marketers. The power of these campaigns lies in how they manage to reach huge numbers of people organically and cheaply. And even more so, their authenticity.

Viral campaigns are uniquely able to connect with viewers naturally because people stumble across them when a friend or an influencer they chose to follow shares them. This makes the content look more authentic and reliable, establishing a positive interaction with the brand.

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