Why some products sell very well and others don’t? What’s the dynamic between your products and your customers? How to push underperforming products to success?
Every ecommerce brand experiences issues with the different products in its range. And while it’s absolutely normal to discontinue some products, it doesn’t have to be the only way.
If a product sells very badly compared to your other items, it doesn’t necessarily mean people don’t want it. Probably they just overlook it and choose something else. A little product analysis can help you solve this problem and up your sales without changing your range.
Generally, underperforming products are:
The problem is in presentation – how you promote them. Here are a few ideas how to sell more of the items that don’t sell well. And none of them includes discounting, devaluing your brand or faking urgency!
If you focus your marketing on your flagship products, your other products definitely suffer low traffic and conversions.
In your ecommerce analytics you’ll see they don’t get as many product page views as the rest.
To turn it around, make them more visible literally – in visuals, in emails, in PR features:
The more exposure a product gets, the more conversions it makes. Sometimes we create the bestsellers through marketing and not through real merit.
Better yet, make sure all of your products are well presented and explained with dedicated space so they get an equal chance to get picked by the right customer. Third Love has a whole section on fitting guides, product types, troubleshooting, etc. so no product is left behind.
Some items are not bestsellers but have a high repurchase rate, meaning people love them. The success of a product is not just about volume sold, but about its effect on customer retention.
Metrilo shows unique orders vs quantity purchased so you can see which products get ordered repeatedly and which ones only trick people once (pictured right above). This simple insight will probably change your opinion about some of your products and make you put more efforts into promoting these quiet loyalty drivers a.k.a superstar products.
More about the Superstar product technique
Another reason for some products to sell less is that people simply choose other options in your store over them. This can be due to a better perceived value for money, simpler usage method or just because one is essential and the other is an extra.
Metrilo shows what people viewed and what they purchased in the end. In other words, which products cast shade on the underperformers.
Bundle the two up – the good and the bad performer together. Bundles always seem like a good deal and people are more likely to buy a related product as an add-on if the price seems right. The good one will be driving the buying but you’ll get rid of the slow-mover as well.
What products are similar in your buyer’s mind? Which ones they choose between?
A frequently bought together product report gives you insights on the best combinations according to your customers. These are the best ideas for complementary products and bundles. Sometimes it’s not what we as marketers expect but shopping behavior does not lie and we’d better listen. Plus, bundles are the easiest way to larger order size!
Retention analysis by product is a more sophisticated but very practical way to improve your products (and brand image as well).
It is possible some of your products disappoint people and they don’t come back. Is it one product causing the trouble, can you spot a trend?
If yes, email those unhappy customers, offer a refund/ exchange and ask what happened. You’ll learn more from them than from any positive feedback.
This way, you can fix the troublesome product, make things right with customers (maybe even win them back) and set up for more sales ahead with a better product that doesn’t drive customers away.
Product corelations and product performance analysis will open up new opportunities to sell more, increase average order value, repeat purchase rate, customer loyalty and reduce slow-moving item stock.
Metrilo’s mission is to help you build your ecommerce brand and win your place in the customer’s heart. We share what we learn from our daily work with product innovators and founders here. Subscribe to our weekly newsletter to get the freshest lessons and conquer your niche.