Coming up with an email marketing strategy for your online store is not fun, we know. Deciding what to do and what not to, judging what will work and what won’t is hard.
Do you need to email regularly?
What should you write?
Do you send mass emails or automate it somehow?
Let us help you. Our platform measures email effectiveness and conversion rates so we can tell you first-hand: automated emails convert 2.5 times better than mass emails.
Here are the major email metrics from our database for this year:
|E-commerce only||Automated emails||Mass emails|
Note – Quick definitions:
mass email: bulk emails sent out to your whole email list. Not customized, general, appealing to a large audience without being provoked.
automated email: personalized emails sent out only when a trigger action is performed. Customized, targeted, corresponding to an activity of the recipient.
So, this article explains why automated emails convert SO MUCH better (nearly 254%) than the mass emails and why you should, too, set up your own email automation to boost sales.
Automated emails are sent when a trigger event happens. This means these emails are less regular and the customer doesn’t feel spammed all the time.
Examples of trigger events:
On the contrary, the emails are reactive to something the customer did so they make sense and are well-received.
For example, they download a free ebook you have on your site. This indicates their interest in your topic so it’s a good idea to feed them more informational content. A short content drip is a good idea here.
Or a high-value customer places another order. That’s a great opportunity to say “thanks” with a voucher via an automated email.
Automated emails go at the pace of the customer, instead of pushing them to do things they’re not in the mood/ ready for. It shows respect for the customer’s shopping habits (like how often they can shop).
Also, automation means emailing customers who meet certain criteria is streamlined and no opportunities are missed. You don’t have to work on campaigns every day to get results.
Automated vs mass emails compared by timing:
Overall, the customer experience gets better because they don’t feel overwhelmed by your marketing messages.
Since they’re tailored to customers’ actions and tastes, automated emails can deliver more appealing offers.
Think about a customer who only shops one of your product categories – let’s say, yoga gear.
They’re interested in that only and other promotions on the hiking range, for example, won’t convert them. That’s why one promotion for everyone will get you a much lower conversion rate.
So no need to waste your time blasting irrelevant offers. Better, send them something special from your yoga products. They’ll love how useful and on spot your offers are – “Hey, they care what I like, they listen.”
Automated vs mass emails compared by relevancy:
One of the smartest things a marketer can do is use what the target group is revealing about itself instead of forcing what she thinks they should buy. People give away so much in their actions on your site, it’s a gold mine of information about their tastes and buying decision.
Many email providers have ranking systems in place to filter out real spammers and sometimes legit eCommerce businesses with lower sender reputation have issues with delivery, too.
Sender reputation is based on open rate, click rate, spam complaints, unsubscribe rate, and the number of emails sent.
This means that if you send too many emails and get low open and click rates (as you see happens with mass generic emails), your reputation won’t go up anytime soon.
Why is this a problem?
It traps you in a circle of inefficient email marketing because low reputation means your sending quota stays low. And so you can’t send too many emails per day.
So if you load your whole email list for a blast campaign, those emails might never be sent out. You surely don’t want to do that.
Send smaller-batch, better-targeted emails to make sure they all get sent. And thanks to improved relevance and better timing, they’ll get higher open, click and conversion rates.
Newsletters are the most common mass email sent by online stores. If you want to send one to your email list, think again – and send more than 1!
With automated tagging, you can create different experiences for different types of subscribers and give them more value.
See, automation is not the harder thing to do – it’s based on customer actions so it’s easier to come up with an offer. We actually believe it’s harder to find that one thing that will excite each and every one of your subscribers.
What other email campaigns can you automate?
Abandoned cart recovery
Up- and cross-sells
Do you use email automation? Tell us about it!
Metrilo’s mission is to help you build your ecommerce brand and win your place in the customer’s heart. We share what we learn from our daily work with product innovators and founders here. Subscribe to our weekly newsletter to get the freshest lessons and conquer your niche.